Initializing

[ThomasLID]

My printer MFP E47528 starts in a initializing screen and don't stop.

Reboot dosen't work

what can i do to stop the initializing?

[Sneha_01]

Hi @ThomasLID 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your MFP E47528 printer is stuck on the "Initializing" screen and doesn't proceed further, it can be due to various reasons such as a software or firmware issue, connection problem, or even a hardware malfunction. Since rebooting doesn't work, let's go through some steps to try and resolve the issue:

1. Power Cycle the Printer

Sometimes, a simple power cycle can resolve initialization issues.

• Turn off the printer and unplug it from the power outlet.
• Wait for 1–2 minutes to allow the printer’s internal components to fully power down and reset.
• Plug the printer back in and turn it on.
• Check if the printer starts normally or if it’s still stuck on the "Initializing" screen.

2. Check for Paper Jams

A paper jam inside the printer could cause it to get stuck in the initialization process. Check the paper tray, feed rollers, and any accessible compartments to see if there’s any paper obstructing the printer’s mechanism.

• Open the paper tray and the scanner lid.
• Check for any paper or debris blocking the path.
• Remove any paper jams carefully, ensuring there are no small pieces of paper left behind.

3. Disconnect External Devices

If you have any external devices connected to the printer (e.g., USB storage, external memory card, or even a wired connection to a PC), disconnect them and try rebooting the printer again.

• Turn off the printer, disconnect all external devices (including USB cables and network cables), and then turn it back on.
• If the printer initializes correctly without the external devices, reconnect them one by one to identify the cause.

4. Check for Firmware Update or Corruption

A corrupted or outdated firmware could cause the printer to get stuck during initialization.

• If you can access the printer’s menu, check if there’s an option to check for firmware updates.
• If the printer is still stuck and you're unable to do this from the printer’s menu, you may need to reinstall the printer’s firmware via HP’s official website. HP often provides firmware recovery tools that can be run from a PC to restore the printer’s firmware.

You can try these steps for a firmware reset:

• Go to the HP support website: HP Support.
• Enter your printer model (MFP E47528) in the search box.
• Download the latest firmware for your printer and follow the instructions for a firmware recovery.

5. Reset the Printer to Factory Defaults

If the printer is stuck in a persistent initialization loop, performing a factory reset could help clear any software issues that may be causing the problem. The method to reset the printer will vary by model, but here’s the general process:

• Turn off the printer.
• Hold down the # and 6 keys on the printer’s keypad (this is a common combination for many HP printers, but it can vary).
• While holding the keys, turn on the printer. Continue holding the buttons until the printer starts its reset process.
• If done correctly, the printer should restore factory settings, which may resolve the "Initializing" issue.

If this method doesn't work for your specific model, you can consult the printer's manual or visit HP support to get the exact steps for a reset.

6. Disconnect from Network (if applicable)

If your printer is connected to a network (Wi-Fi or Ethernet), it could be stuck trying to initialize network settings.

• Turn off the printer.
• Disconnect the printer from the network (unplug the Ethernet cable or disable Wi-Fi temporarily).
• Power the printer on again, and see if it can proceed past the initializing screen without the network connection.
• If it works without the network, it could be a network-related issue that is preventing the printer from fully initializing.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support