Ink Cartidge

[Mawrech]

Good Morning. It is written on board :  "re-install the black ink cartidge". - I re-installed. The problem did not resolve.

I changed the ink cartidge to a new one. the problem still exist.

[Mawrech]

i am talking about HP Deskjet 3835

[Kumar0307]

@Mawrech, Welcome to the HP Support Community!

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document to resolve this issue.

Make sure the protective plastic tape is removed from the new ink cartridge.

Remove the black ink cartridge and check if you are able to print/copy in color.

If the issue persists with black, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[kilihiker]

Same problem, except it is for the color cartridge.  The cartridge should not be out of ink.  I did remove and re-insert cartridge per direction.  No change.  I changed to a NEW color cartridge, still no change.  Still showing "cartridge problem"???

[TEJ1602]

@kilihiker, Welcome to HP Support Community!

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!