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‎12-25-2022 07:27 PM

HP Recommended
Product: HP Deskjet 2542 All-in-One Printer
Operating System: Microsoft Windows 11

HP Smart app on computer determined the error stating "Ink Cartridge Carriage Stalled" was present. "The cartridge carriage cannot move." There is nothing jammed nor blocking it. The carriage simply does not move on its own, only manually.

Category:
1 person had the same question
3 REPLIES 3

‎12-29-2022 04:56 AM

HP Recommended

@sunrise7

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

 

Sandytechy20
I am an HP Employee

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‎12-29-2022 07:27 AM - edited ‎12-29-2022 07:28 AM

HP Recommended

I had already tried that method but it did not change the situation—it is not a jam, it is a stalled cartridge carrier.

 

While waiting for a reply in the forum I was able to speak with an HP tech support rep. Unfortunately, they informed me that HP has “discontinued” both the software and the hardware for this particular printer. As a result of this information, I had to purchase a new printer, which uses different ink than what I already have. It’s not the outcome I was expecting nor hoping for.

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‎12-29-2022 09:27 AM

HP Recommended

@sunrise7

 

Good to know that you got a new printer.

Feel free to contact us in the future of you need any assistance.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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