Ink Cartridge Error: "Remove and reinstall the indicated ink cartridge... "

[ronorton]

Hello, I am having the same problem as described in this thread https://h30434.www3.hp.com/t5/Inkjet-Printing/quot-Remove-and-reinstall-the-indicated-ink-cartridge-... and the resolution included sending a PM with name and account number.  I did that and was told to post my issue publicly for the community.

Originally this problem would require me to remove & reinstall the cartridge between every print, but now it does it constantly and I cannot print at all.  The only way I can print is to remove the color ink cartridge and print in black only.

I subscribe to INSTANT INK so would expect to receive a new cartridge (as the original poster DID in the thread above, after conversing via Private Messages directly with HP), but not sure how to make that happen if the cartridge is giving errors.

[TEJ1602 · Accepted solution]

@ronorton, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!