Ink Cartridge Failure (aka One or more cartridges appear to be damaged)

[catchy_handle]

I see this has been a problem for many years and I've attempted all solutions I've been able to find including:

unpluging printer

replacing cartridge

removing carriage/print head and cleaning in warm water and air drying

update to latest firmware (FDP1CN2022AR)

Printer has worked fine for seven years until yesterday when I went to replace the black ink cartridge with Genuine HP ordered online from OfficeDepot. Exchanged cartridge for another at local store with no change in behavior.

Print & Scan Doctor utility shows Product Model Number is D7Z37A and in the Event Log, the printer is reporting Event 72234 repeatedly.

Any help greatly appreciated!

[KrazyToad]

@catchy_handle

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[catchy_handle]

Thanks for the reply. When I go to the link you provided, I'm greeted with a seemingly helpful link at the top of the page "Are you having print quality issues or getting an incompatible/defective cartridge error?"

Which sounds like just the thing, however that link is currently (5/28/2021) broken
https://support.hp.com/us-en/eas/PrintQuality?origin=portalContactLanding

I've run through other dialogs and virtual assistants with my serial number to be told that my unit is out of warantee and that I should contact Sales.

I have managed to get the printer in Mfg mode where it works just fine. So I'm left with the impression that the new firmware is defective and is wrongfully rejecting my new cartridges and there is no more help offered other than to buy another. While I like this printer a lot, if I have to buy another, it will not be made by HP.

[KrazyToad]

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.