Ink Cartridge HP 63XL incompatible

[jlreese]

I have purchased and installed 2 new ink cartridges, tri-color and black. Both are HP 63XL.

Once installed, I close the lid and get and error msg: "The indicated cartridges are not intended for use in this printer." It shows a black dot.

When I put the old black ink cartridge (63XL) back in and close the lid. Everything is fine.

What is the problem?

Staples will not refund or exchange this >$40 cartridge!

[Jay_G24]

Hi @jlreese

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document to resolve the cartridge error-Error Indicates Faulty Ink Cartridge

Hope this helps! Keep me posted. 

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