Ink Cartridge Problem for Envy 5540

[KelRae]

Printer won't work because I keep getting an "Ink Cartridge Problem" message.  I replaced the cartridge, cleaned the copper cartridge contacts, powered off and back on printer and still getting error message. 

[Jeet_singh]

@KelRae,

Greetings and Welcome to HP Support Community!

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Did you try to update the printer firmware?

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may go through the steps suggested in this support document for - HP ENVY, HP DeskJet Printers - Resolving 'Ink Cartridge Problem' Error

Alternatively, please go ahead and update the firmware firmware - HP Printers - Updating or Upgrading Printer Firmware

You may also go through this video - Click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grdhou]

The link gives a 404 error

[Kumar0307]

@Grdhou, Welcome to the HP Support Community!

Which ink cartridge has the error?

To identify the defective ink cartridge, insert one cartridge at a time and check if the error persists.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 3 mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LadyFuchsia]

Me too! I can't keep wasting expensive ink cartridges. This happened a couple of days ago with a cartridge that I had been using for a while. Tried a new one - same thing. Have one spare cartridge, but am reluctant to open that for fear of same thing. Message says "indicated cartridge", but there is no indication of whether it is the black one or the coloured. I'm assuming this is a problem with the chip.   

[Kumar0307]

@LadyFuchsia, Welcome to the HP Support Community. 

Kindly perform the steps mentioned in my previous post and let me know the results for further assistance.

Keep me posted.

[LadyFuchsia]

Had already taken these steps. However, I have assiduously repeated them. To no avail. I have spent nearly the whole afternoon trying. Carefully cleaning with a damp cotton bud and then going over both areas [cartridge and printer] with a lint-free cloth. And don't say it might be the cotton bud - as that was a last resort. I'm thinking I'm going to have to buy a new printer. However, I should like to get to the bottom of this problem. There has to be a cause, and I'm worried that the same thing will happen with a new printer. 

[Kumar0307]

@LadyFuchsia, that's unfortunate.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[LadyFuchsia]

Did you mean the automated help? If so - useless. I typed in the message "Remove and reinstall ..." came back asking "Did this help?". As if ... I really don't know where to turn. Have wasted a day on this and got nowhere. I'm looking for a cause. Have just noticed many others have this problem. The misery and frustration this is causing us - and we're getting nowhere. Is there no one with a remedy? If it was just a new cartridge I would think it's a faulty chip, but this happened on an in-use cartridge and on a new one. I am loathe to try another cartridge and waste that too. The firmware is up-to-date. No physical changes to the printer. Working one minute. Switch back on to print some more - this message appears.  Why would I buy another 5540 and be in fear of this happening again? Except I have ink cartridges for it here that cost more than the printer. 

[Kumar0307]

@LadyFuchsia

This is a hardware issue and the HP Support team will be able to assist you better. I have sent you additional information via a private message. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps.

Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!