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‎09-07-2026 09:36 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I installed a brand new hp ink and the printer says that it is incompatible.  I have tried every possible solution recommended and still unable to use my printer due to this error message.  Help!!

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1 REPLY 1

‎09-08-2026 11:14 AM

HP Recommended

Hello @kaytiebeth, Welcome to the HP Support Community.

 

Thanks for reaching out about your query regarding the HP Officejet Pro 8710.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please provide us the cartridge number along with the image on private message so that we can check and assist you?

In the meantime, please check the image to verify if you are using the right cartridge according to the region.

 

 

Have a great day!

I'm an HP Employee.


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