Ink System Failure, 0xc19a0023

[Nzwisi]

HP Photosmart Plus b209a  

Ink System Failure, 0xc19a0023, please turn printer off and on." 

[sandytechy20]

@Nzwisi

Welcome to HP support community.

Clean the ink cartridge vents and contacts

1. Gather the following materials:

   • A pin to clean any clogged vents

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Turn on the printer, and then open the ink cartridge access door.

3. Wait until the carriage is idle and silent before you proceed.

4. Press the tab on the front of the ink cartridge to release it, and then remove it.

   

5. Place the ink cartridges on a clean piece of paper with the ink opening face up.

      CAUTION: 

   Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

6. If an orange tab is attached to any ink cartridge, remove it.

   

7. Examine the vent area located on top of the ink cartridge, next to the HP logo.

   

8. If any of the ink cartridges have clogged vents, use a pin to clean the vents.

   

   

9. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.

   

10. Reinsert the ink cartridges into the matching letter and colored dot slot, and then push the ink cartridge down and forward until it snaps into place.

    

    

11. Run your finger along the top of the ink cartridges to make sure none of them protrude. If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.

12. Close the ink cartridge access door, and then check the control panel display for the error message.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.