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‎06-26-2024 08:10 AM

HP Recommended
Operating System: Microsoft Windows 11

Mistakenly bought a non-HP ink cartridge for an older OfficeJet Pro 8610 and installed it. Got a message that there was a printer or ink system problem. Tried to reset printer, no luck. Bought HP ink cartridge and installed it. Same message. Any suggestions. Already tried all remedies suggested by the VIrtual Assistant.

Category:
1 REPLY 1

‎06-27-2024 02:09 PM

HP Recommended

Hi @Carol0211,

 

Welcome to HP Support Community.

 Thank you for posting your query, I will be glad to help you.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

 Please refer to the below links for more information related to your issue.

 

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 

 https://support.hp.com/hk-en/document/c05308850

 

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

 I hope this helps.

 

 Take care and have a great day ahead!

 

 Rachel571 

HP Support

.
Sneha_01- HP support
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