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‎12-01-2020 05:13 PM - last edited on ‎05-10-2021 08:46 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Officejet Pro 8610. I am getting a "ink system pump failure" message after correctly changed depleted cartriges with HP cartriges. I have tried turning off the power and unplugging from the power source multiple times at this point, as well as checking all ink cartridges. But I keep getting the same message.  I have tried resseting and the problems keeps coming back with the ame error.  The printer is no longer under warranty at this point.  

 

 

 

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1 REPLY 1

‎12-10-2020 11:29 AM

HP Recommended

@Richard1010, Welcome to HP Support Community!
 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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