Ink alert light flashing

[YashT1]

Hi,

Our printer is not working we have tried all of the resets and it does not want to print. We have used  a Hp cartridge but from Asda. We’ve swapped out all the cartridges and it still doesn’t work. 

please help

[KrazyToad]

@YashT1

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Thank you

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[YashT1]

Hi thanks for the reply, 

Unfortunately this did not work. The ink light is still flashing and it says there’s no ink in the cartridges event though there is. There was no USB cable in the back only the power cord. 

i am unsure on what to do now. 

Thanks