Ink carriage stuck on left side of printer makes a noise when trying to print

[Binky46]

Deskjet 3762 error E3 ink carriage stuck on the left and makes a noise when I try to print looks like it gets stuck on something 

[Echo_Lake]

@Binky46

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Check for obstructions in the carriage path:
Remove any loose paper or obstructions that might be blocking the carriage path.

Turn off the printer, and then disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

EXAMPLES OF A CARTRIDGE ACCESS DOOR

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

EXAMPLES OF THE CARRIAGE LATCH

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord, and then turn on the printer.

Step: 2 Reset the printer:

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

the issue persists, it could be a hardware failure. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Binky46]

I had a look for anything obstructing the carriage but could see nothing, I did however notice that it moves freely to the right but when it returns to the left it seems to do a jump over the ink block rubber bit at the end of the carriage and then cannot return to the right ,its like that bit is raised slightly but I can't see how. 🤷‍♀️

[Binky46]

had a look for anything obstructing the carriage but could see nothing, I did however notice that it moves freely to the right but when it returns to the left it seems to do a jump over the ink block rubber bit at the end of the carriage and then cannot return to the right ,its like that bit is raised slightly but I can't see how. 

[Echo_Lake · Accepted solution]

@Binky46

Thank you for posting back.

We have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team. Please follow the steps shared in the Private message.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!