Ink cartridge 650 not working with HP 3545 Deskjet even though it is listed as compatible

[KuthbudeenJ]

The error message on my HP Deskjet 3545 printer screen is " The indicated cartridges are not intended for use in this printer". But on the ink cartridge, my printer is listed as compatible. Please help

[Raj1788]

@KuthbudeenJ

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

What error message do you get the old cartridge?

Have you tried any troubleshooting steps before posting the Forum?

Let's try the below steps that could resolve the issue.

Step one: Remove, inspect, and reseat the cartridges

The print cartridge may not have full electrical contact with the product. Removing and reinstalling the cartridge might help.

   NOTE:

HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP print cartridges to ensure good quality.

1. Make sure the product is on. Press the Power button if it is not lit.

2. Open the product cover, then wait until the print carriage is idle and silent.

3. Press down lightly on the end of the problem cartridge to release it.

   Figure : Releasing the problem cartridge

   

4. Slide the cartridge out, and inspect it.

      CAUTION:

   Do not touch the copper electrical contacts or the ink nozzles.

   Figure : Electrical contacts and nozzles

   1. Copper electrical contacts

   2. Nozzles

   • Check the electrical contacts for debris. If any debris is evident, proceed to step two.

   • Make sure all the clear nozzle protective tape has been removed.

        CAUTION:

     Do not attempt to remove the copper electrical strip.

     Figure : Removing the clear nozzle protective tape

     

   • Look at the number on the print cartridge label, and make sure it is compatible with the product. Compatible print cartridges are listed in the Printer Reference Guide supplied with the product.

5. If the cartridge is compatible, reinstall it.

   • Cartridges marked with a triangle, go into the left carriage slot.

   • Cartridges marked with a square or pentagon, go into the right carriage slot.

   Figure : Sliding the cartridge into the carriage

   

   Figure : Pushing the cartridge into place

   

6. Close the product cover.

7. Try to print again. If the issue persists, continue to the next step.

Step two: Clean the cartridge contacts

1. Gather the following items to clean the ink cartridge and carriage:

   • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.

   • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).

   • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.

2. Open the ink cartridge access door and wait until the carriage is idle and silent.

3. Disconnect the power cord from the back of the printer.

4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.

      NOTE:

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

6. Clean only the copper-colored contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

7. Repeat these steps for the other ink cartridge.

8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.

   

10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

11. Reinstall the ink cartridges.

12. Close the ink cartridge access door.

13. Reconnect the power cord to the back of the printer.

14. Press the Power button to turn on the printer.

15. Try to print a page.

16. If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.

Step three: Repeat reseating and cleaning steps

If the problem is not solved, repeat the reseating and cleaning procedures above.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[KuthbudeenJ]

Thank you Raj for replying. 

Firstly, its a genuine HP ink cartridge purchase at Carrefour Hyper Market, Dubai, UAE. (Numbers on the hologram 70663543352, 36878873910)

Secondly, I have tried the Steps you have mentioned.

Thridly, the message on the printer screen is " ! Incompatible Cartridge(s). The indicated cartridges are not intended for use in this printer." 

Finally, my old ink cartridge 678 works but the new 650 dont.

My problem persists. Please help

[sandytechy20]

@KuthbudeenJ

I see that you were interacting with @Raj1788. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

• Did you do any changes to the printer?
• Did you purchase the printer in the same location where you are using it now?

Reply with the above-requested information for further assistance.

Cheers.

[KuthbudeenJ]

Hello Sandy

I have not changed anything in my printer.

The Printer was purchased in India and being used in India. But the Ink Cartridge 650 was purchased in Dubai, UAE when I visited there.

Hope to get the solution soon. 

Best regards

[ShlomiL]

Hi,

I afraid you have purchased a cartridge which is not intended for use with your printer, the printer is listed on your cartridge label as compatible, but it is also clearly listed to be used in Europe, Middle East or Africa on its packaging.

HP 678 is used in Asia Pacific for your printer, HP 650 is used by a printer located in Europe, Middle East, Africa:

https://support.hp.com/my-en/document/c01766411

HP Will help to reconfigure the printer to another region if you moved with the printer to a such as described below, not to a different region than the one you are located at:

https://support.hp.com/us-en/document/c02558798

Shlomi