Ink cartridge faulty? HP Instant ink how do I get a replacement?!

[Sian_35]

Hi, my printer keeps showing an error message saying there is something wrong with the colour cartridge.

I've been through all the recommended steps to clean the cartridge and the contacts, unplugged it and switched it off and back on again etc

I'm getting the cartridges via the HP Instant ink service so they shouldn't be faulty.

Now it says that Instant ink won't send me any further cartridges as it can't read the ink levels 

What can I do? Please help! 

[Jeet_singh]

@Sian_35,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Riddle_Decipher · Accepted solution]

@Sian_35 (switching to public post as no personal information is being shared anymore)

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I've done:

Placed an order for replacement cartridges to be shipped via an express 1-2days delivery for both color & B&w as well, to ensure you have a working printer without any of these issues, also please ensure you've done the steps mentioned in this article to ensure you have a working printer when you get the replacement cartridges without the cartridge error: Click here to troubleshoot.

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.