Ink cartridge jam

[dxceee]

The ink cartridge is stuck at the right side of the printer.  I have tried all the trouble shooting solutions, such as resetting, removing any stuck paper, etc.  One of the solutions says to manually move the cartridge to one side, but I cannot move mine. It is totally stuck on the right side.  I get an error message saying "cartridge jam," which is obvious.

My question is: is there any way to get the cartridge to move, or do I need a tech person to come and look at the printer.

Thanks

[TEJ1602]

@dxceee

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted.

[dxceee]

It is an Office Jet 4620 printer. Is that what you need?

Thanks!

[TEJ1602 · Accepted solution]

@dxceee

Thanks for replying!

Yes, that is the information required. I appreciate your efforts in trying to resolve the issue.

If you have already performed the steps from the document  'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!