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‎03-11-2020 02:33 PM

HP Recommended
Product: HP 4500 envy

Looks like others have same problem with the printer instructing to replace black cartridge even though a new cartridge has been loaded.

It seems as though there is no help to be had so I ask you not for a fix but for a recommendation on a better printer.

Thanks

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1 REPLY 1

‎03-14-2020 04:32 AM

HP Recommended

Hi @Dogman770

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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