Ink cartridges don't move across when door is opened

[elleojelleoj]

When I turn on my printer it goes straight to a screen saying that my there is a problem with my blue ink cartridge/that it has run out and will not let me go past this page, it only gives me the option to turn off my printer. However, when I go to change my ink cartridges (which are not empty, but all full), the ink tray does not move across so I can access and change them? Does anyone know what the problem is here and how I can fix it? 

Or how I can go past this page and continue using the printer as normal, as even if my blue cartridge is damaged, my black is fine and I should be able to use it as normal! Kinda fustrating! 

Thank you !! 

[Jeet_singh]

Hi @elleojelleoj,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you.

I understand that you are getting the “Ink Cartridge Door open” message on your printer. I will certainly try and help you fix this error.  

To provide you with an accurate solution, I'll need a few more details:

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Try the steps below:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Now, open and then close the cartridge access door of your printer. Make sure the cartridge is closed tightly.
• Repeat the exercise for your input tray and ADF door.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and then insert the cartridges and check.

Also, check the steps mentioned here if the issue persists: http://hp.care/2dSUBf0

Alternatively, you can go through this link: A 'Carriage Jam' Message Displays for HP Photosmart 5510 e-All-in-One Printer Series

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.