Ink from bottle won't flow into tank - ink tank 415

[Nancyval]

Ink from a new bottle will not drain into tank of Ink tank 415. I bought the printer 2 months ago, it came with four bottles of ink which I used to fill tanks - worked with not problems. Now I'm trying to refill the black ink tank from a new bottle of ink.  When I connect the bottle to the ink nozzle it won't drain into the tank. The ink does pool around the lid so I know that ink flows from the bottle. There do not seem to be any obstructions at the level of the nozzle.

I removed and reinstalled the printheads, thinking maybe that would help, but it didn't.

Thank you for your help! 

[Nancyval]

The ink still isn't draining from the bottle into the tank! But it appears that no one in this forum has any advice. However - I really need to find a solution! I'd appreicate any advice that might lead me to finding an answer. Any ideas?

[Kumar0307]

@Nancyval

Welcome to the HP Support Community!

Let us try these steps that may resolve this issue: 

1. Open the ink tank lid.

   Figure : Opening the ink tank lid

   

2. Remove the plug from the ink tank you are refilling.

      CAUTION: 

   There might be ink on the underside of the plug. Place the plug upright to avoid ink transfer.

   Figure : Removing the ink tank plug

   

3. Remove the cap from the ink bottle, pull the seal tab off, replace the cap, and then flip open the lid.

   Figure : Preparing the bottle

   

4. Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank.

   If the bottle does not start draining, remove and reinsert the bottle onto the tank spout. Do not squeeze the bottle.

   Figure : Example of filling the ink tank

   

      CAUTION: 

   Do not squeeze the bottle, and do not overfill the ink tank.

5. After the ink tank is filled, pull the ink bottle straight up.

   Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank.

   Figure : Example of replacing the ink tank plug

   

6. Make sure the ink tank plugs are pressed firmly into place.

   Figure : Making sure the ink tank plugs are secure

   

7. Repeat the previous steps to fill any other low or empty ink tanks.

      CAUTION: 

   Store any bottle with remaining ink in a cool, dry place for later use.

8. Close the ink tank lid.

   Figure : Closing the ink tank lid

   

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the chat or get phone number options based on your preferences.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nancyval]

Kumar, thank you for your input! I followed these steps as I set up my printer a few months ago, and it went well. But now I have a problem that goes beyond these instructions. I will connect with the support team as you've advised. Thanks again. 

[davidwalton]

I am having exactly the same problem, does anyone have a solution, thanks

[Riddle_Decipher]

@davidwalton Hey! If you've gone through all the steps suggested in this post and yet the issue persists, I'm afraid this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.