• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-08-2020 02:23 PM

HP Recommended
Product: HP Deskjet 2620 or 2600
Operating System: macOS 10.13 High Sierra

Hi,

 

I ordered ink based on the model I own (should have checked the cartridges) HP Deskjet 2620 which is labelled on the printer.

 

After searching my printer model I was advised to buy 301 cartridges but this doesn't work. Then I notice on the inside of my printer where the ink is placed my printer has a different name, Deskjet 2600. The ink cartridges already installed are 304.

 

So what is my model? Why can't I search for my printer to buy the correct the ink?

 

Why does it have two names?

 

What ink do I use?

 

I'm having to send for a refund (If I get a refund)

 

Thank you,

1 REPLY 1

‎07-09-2020 12:35 AM

HP Recommended

Your printer model is HP Deskjet 2620 and you can use only HP 304 ink cartridges.

 

The HP Deskjet 2600 is a series of several printer models ( 10 or 11 different) and some of them can use HP 301 and some od them HP 304 ink cartridges, depending on a model from the series.

 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.