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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Ink levels ok but no ink on paper

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04-23-2018 09:07 PM
Ink levels show to be ok but can not get ink to paper. Tried removing cartriges and placing upside down like it shows on the trouble shooting page but still no ink. I use black ink 90% but no luck on the other colors.Ink Levels
04-24-2018 02:25 PM
Thanks for taking an interest in the HP Support Forums After reading your post I see that your printer is not printing. I will be a delight to assist you here.
Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score.:)
For better clarity and to assist you better I would require more information regarding this:
- When did this issue start?
- Are you using the genuine HP ink cartridges?
Meanwhile
Use an automated tool to clean the printhead
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On the printer control panel, touch the Settings icon (
).
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Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
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Check the print quality of the test page.
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If the print quality is good, touch Done.
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If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.
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Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer.
You can refer this HP Document for more assistance: https://hp.care/2yqPXLc
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee