Ink setup

[Mgravitt26]

My new printer has been sitting after several days of chats, virtual assistants and even talking to a live person with no resolution! My M Setup cartridge will not communicate with my printer. How simple is that? I just want a replacement cartridge. Again how simple is that. And yes I have performed all the troubling shooting steps multiple times. 

[Arthur-c]

@Mgravitt26

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Regards,

Arthur-c

[Kumar0307]

Hi @Mgravitt26

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you.

Is this the first time you are trying to setup the printer?

Were you able to print before?

If the printer is not yet initiated, we can perform an OOBE reset on the printer to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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