Ink system failed Error:Oxc18a0101 on photosmart D7160

[Alex18776977242]

Changed the ink cartridges and got Ink system failure.  Unable to print.  Error: Oxc18a0101 Printer not that old and not used that much.  Turned power off then on again did not help.  Unplugged power and USB also did not help. Looking for help!!!

[Nal_NR]

Hi @Alex18776977242,

Welcome to the HP Support Community. 

I'd be happy to help you! 

found this solution: See if this works on Ink System Failure....and assumed/hoped the firmware was the same

Press and hold the “left arrow” key.

Press the “Setup” key and release both keys.

The display should say “Enter Special Key Combo”

Press and release the “OK” button

1.       Press and release the right arrow button until the display says “System Configuration Menu”.

2.       Press and release the “OK” button.

 3.       Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 4.       Press and release the “OK” button.

 5.       Display should say “Hardware failure status: Clear. Press OK to clear”. 

 6.       Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 7.       Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 8.       Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 9.       Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 10.   Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 11.   If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12.   To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use.

NOTE: If the error is still there, or reoccurs replace the unit. Or contact phone support for further assistance. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.