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‎03-20-2019 08:46 AM

HP Recommended
Product: HP officejet pro 8600 plus

I changed the ink cartridges and my printer ceased to work instead giving me ink system failure error message. I have completed all of the trouble shooting steps and it still continues with the error message. This was the first time the color cartridges were changed. I cannot seem to fix the problem. Can anyone offer suggestions?

1 person had the same question
1 REPLY 1

‎03-21-2019 09:53 AM

HP Recommended

@Kv5,

 

Thanks for reaching out to the HP Support community!

 

If you have followed all the troubleshooting steps mentioned in this link, then it could be a possible hardware issue with the print head assembly or with the printer itself.

I would suggest you contact our HP Support team for repair/replacement/upgrade options.

 

Click this link.

Follow the on-screen instructions to contact our Support Team.

 

Cheers!

ATHARVA_GP
I am an HP Employee

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