Insertion of Ink Cartridge problem

[jjf5520]

I  inserted a new HP ink cartridge into my printer (have done it a million time before).  I am getting a "print cartridge missing or not detected" message.  I turned the printer off and on, and even shut it off overnight.  Have taken the cartridge out and reinserted it at least six times; error message still prevails.  How can I fix this?

[DavidSMP · Accepted solution]

Hi @jjf5520,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the new cartridge not being accepted or recognized by the printer. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try the old cartridge and check if that cartridge is being accepted by the printer?

For now, try these steps:

• Please install the old cartridge and check if it is accepted by the printer.
• If it is accepted, then the new cartridge is faulty and needs to be replaced.
• Before that please try all the prescribed steps from this link: http://hp.care/2B6Spdn and this should fix the issue.
• If the problem persists, then the printer’s cartridge or the printer is faulty and one of then needs to be replaced by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. It will definitely fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[jjf5520]

The problem was a faulty ink cartridge.  Thanks for the support.

[Jeet_singh]

Hi @jjf5520,

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the problem was and were able to fix it. 

If you need any further assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,