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‎01-27-2023 08:59 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Got low ink message, replaced 64 Color Cartridge and now Cyan doesn't work.  Ran align,  Ran clean print head 3 times, still no cyan printing.  Uninstalled cartridge and re-installed cartridges couple times.  Unplugged printer and restarted.  Prints everything but Cyan

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2023 01:08 PM

HP Recommended

Bought another color cartridge and everything works.  Apparently a Bad Genuine HP Ink Cartridge

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1 REPLY 1

‎01-28-2023 01:08 PM

HP Recommended

Bought another color cartridge and everything works.  Apparently a Bad Genuine HP Ink Cartridge

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