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‎10-05-2016 07:24 PM

HP Recommended
Product: Office jet Pro 6975
Operating System: Mac OS X 10.11 El Capitan

Bought new printer to replace  7 year old HP Photosmart printer.  Should I delete all the HP files on my mac and start clean when installing it or do I just delete the printer files.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2016 08:50 PM

HP Recommended

Hi

 

You may uninstall the Old HP printer software on your mac before installing the new software driver for your new printer.

 

Kindly refer to this link for information on how to uninstall HP Printer Software on Mac

http://support.hp.com/us-en/document/c02440673

 

Hope this helps!

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP" "Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

 

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-05-2016 08:50 PM

HP Recommended

Hi

 

You may uninstall the Old HP printer software on your mac before installing the new software driver for your new printer.

 

Kindly refer to this link for information on how to uninstall HP Printer Software on Mac

http://support.hp.com/us-en/document/c02440673

 

Hope this helps!

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP" "Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

 

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

(Although I am employed by HP, I am speaking for myself and not for HP)
Was this reply helpful? Yes No
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