Instant Ink 64/303 cartridge compatibility Issue

[CraigK2]

Hi
I have received replacement 64/303 Instant Ink cartridges as part of the welcome pack for my HP ENVY 6234. However I do not beleive these are compatible. The ones supplied with the printer were just 303.
Having installed the colour cartidge the printer reports there's a problem which I'm assuming means the cartridge is incorrect.
Could anyone please confirm this is the case and how do I go about obtaining a replacement order?

Regards
Craig

[A4Apollo · Accepted solution]

Hey there! @CraigK2, Thanks for stopping by the HP Support Forums!

I understand when you install the ink cartridges you are getting incompatible ink cartridge error on your printer.

Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.

Have you tried checking with regular ink cartridges does the issue persist?

Do you get any ink cartridge error on your printer?

I have checked the specifications of your printer and the ink cartridges you received are compatible with your printer.

Refer the laptop specifications page for more information. Click Here

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Try cleaning the ink cartridge and printhead contacts.

Also, refer this article to further troubleshoot ink cartridge error on your printer. Click Here

If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!