Instant Ink Cartridge Defective - Error Code at printer

[wini22]

Hi,

i use instant ink with printer and tried one of the three cartridges from instant ink.

The first error message was missing or broken cartridge.

After the secondy try to install the cartridge, I have an error code and the printer is not responding any longer.

... now I reinstalled the empty catridge, no errors.

Printer: HP OfficeJet 6950

The instant ink cartridge must be defective. (Tested only one of three from the package.)

The whatsapp support is not responding and I could not get a recall.

Support is unreachable!

[Kumar0307]

@wini22, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Which ink cartridge is defective? 

Insert one ink cartridge at a time to identify the defective ink cartridge.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!