Instant Ink Defective Cartridge Replacement

[Luquettm]

How to call instant ink to discuss defective cartridge.

I clicked on talk to agent and instead of giving me a number it said try back tomorrow.

So while at work, if I had the number, I could move forward, but now I have to go back through the diagnostics to get a real person I hope - the virtual assistant is a dead end. The instant ink should have a way after logon to deal with this. I did all the diagnostics, utilities, and fixes and I still get skipped lines. A print of a vertical bar shows a repetitive pattern of lost lines that looks like a bar code. At the top of the pattern are a lot of lost lines, many fewer at the bottom of the pattern.

[sandytechy20]

@Luquettm 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.