Instant Ink Issues

[Rbagwill]

I just re-signed up for Instant Ink after being gone from it for a couple of years. Ive only been using black ink in my printer and no longer have a color cartridge installed. My issue is that Instant ink is telling me that it cannot ship a color cartridge due to the fact that there is no color cartridge installed. How do i get that color cartridge shipped to me at the same time as my black cartridge?

[Riddle_Decipher · Accepted solution]

@Rbagwill

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Welcome back to the HP Instant Ink program, that said, we recommend using both instant ink cartridges at the same, for the program to work on automatically replacing the cartridges, since you no longer have the color cartridge, I could help you get the replacement manually using a few of your details that I'll need.

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.