Instant Ink Order

[nikkigoody]

I just purchased a new printer and enrolled in Instant Ink. I had to complete an order and it ran out of ink. The ink is in process for shipping so I had to buy some ink to fulfill an order. How does that work? Will I still get my ink order once i load the new toner?

[A4Apollo]

Hey there! @nikkigoody, Thanks for stopping by the HP Support Forums!

I understand you are low on ink and you are in need of the replacement ink cartridges.

Is your printer connected to the internet all the time?

Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.

HP will send you HP Instant Ink replacement cartridges and postage-paid recycling envelopes, before you run out of ink, at no additional cost.2 Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.

Your printer tells us that you’re low on ink, so we will know when to send you more. You will always have ink when you need it.2 HP Instant Ink cartridges can only be used in the printer that you have enrolled. Used HP Instant Ink cartridges must be returned in the postage-paid recycling envelopes provided by HP. Returned cartridges will be recycled by HP Planet Partners.

If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.

Refer the instant ink FAQ's for more information. Click Here

If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink

cartridges.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!