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‎06-02-2021 09:02 PM - edited ‎06-02-2021 09:05 PM

HP Recommended
Product: HP ENVY 4500 PRINTER
Operating System: Microsoft Windows 10 (32-bit)

My printer is an HP Envy 4500 and every time I try to print something "Instant Ink Problem. Cannot Print. Visit www.hpinstantink.com for information." Comes up and it doesn't print. When I tried going on the website there was no information on how to fix my issue. I also tried calling customer support, but there was no agents available. I need help. I Just replaced the ink and I have a stable internet connection. I have the printer connected to my desktop, and have tried printing from my phone as well and NOTHING. I'm out of ideas how to fix it. Please help!

2 people had the same question
1 REPLY 1

‎06-06-2021 06:05 AM

HP Recommended

Hi @Guitron9,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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