Instant Ink Program Fail

[jk13921]

My printer has run out of cyan ink, and the other colors are also very low.  The Instant Ink program that I signed up for advertised that I wouldn't have this happen.

Since the only "help" available is the "Virtual Agent" I can't get to a solution that actually send me the needed ink.  I have twice report feedback on the inability of the VA to help.

So, why do I have to pay for a failed program?

[I-KnowThings · Accepted solution]

@jk13921,
I am sorry you're having this experience.
There can be a couple different technical reasons why the cartridges are not delivered.

Call the number on the HP Instant Ink web site, & get a real human to send you some cartridges: 1-855-785-2777 ( North American support).

[Jeet_singh]

@jk13921,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,