Instant Ink cartridge has shut down my printer!

[CraigN77]

I have an HP Deskjet 2630 which was previously signed up for HP Instant Ink. Last week I decided to cancel my subscription. At the time I had a cartridge in the printer that I'd received from Instant Ink a few weeks ago. Now, my printer has stopped working and I'm getting an error message saying I can only use the cartridge in a printer that is signed up for Instant Ink! I tried re-activating my account through the HP Smart app but it won't let me. It advised me to carry out a factory reset, however I started the process then it froze and said it couldn't continue as it had lost connection with the network and told me I needed to print out some code or other to reconnect it!! So, I'm basically being held to ransom by HP because my ink cartridge will only work if I sign up to their subscription, and I can't reset my printer without a printout 

[Dragon-Fur]

@CraigN77 

Welcome to the HP User Community.

I am sorry you cannot print.

The mistake was leaving the Instant Ink cartridge(s) in the printer after the subscription was cancelled.

What?

Details are explained in the Terms of Service Contract.

Instant Ink cartridges, those sent to you and any "Instant Ink Ready" cartridges that are activated by the service will lock after the service is terminated.  Locked cartridges cannot be used in any printer.

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

What to do?

Try what would have been done:

It might be enough to remove all the Instant Ink Cartridges from the printer and replace them with a purchased set of HP ink cartridges.

Relevant Information

 HP Instant Ink - Cancel Your HP Instant Ink Service

What else?

If, for any reason, you want to reinstate the contract / service, you can do that, though it is possible (probably) the locked cartridges cannot be "unlocked" by signing up / activating an Instant Ink subscription.  ?

What is next?

Please Contact Instant Ink Support

OR

Wait here in the Community.

I will forward a request for Review. 

If there is a response from our Community admins, you will be contacted here before other means are used to communicate with you.

Reminder:  The HP Community is not Instant Ink Support

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>>> Contact Instant Ink Support in your region.

How...

The contact (phone) is included in your Terms of Service document:

 Instant Ink – Terms of Service - UK

and / or

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Additional bits...

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 2630 All-in-One Printer 

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