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‎04-06-2025 10:13 PM

HP Recommended
Product: HP Officejet 8040 All-in-One Printer
Operating System: macOS 10.15 Catalina

Hello, I have the same error as this post another post, when I try to print I get an error that I need to install an Instant Ink Cartridge.  someone assisted a customer from another post stating they remove the instant ink subscription from the printer and restarted it..   can someone help me do the same?

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1 REPLY 1

‎04-08-2025 07:11 AM

HP Recommended

Hi @ghostjr 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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