Instant Ink is not detecting low ink cartridges

[tramdluu]

My HP printer is connected to Instant Ink but it doesn't sense that my ink level is low. How do I get new cartridges?  The last cartridges I got was back in April 2017.  It's been about 18 months and now my printer is saying that it needs new cartridges but my Instant Ink account shows nothing was sent to me.  What have I been paying for all these months?  I thought I was getting hands-free ink cartridge replacements.  I feel like I'd rather just cancel the service and go back to buying the cartridges myself.

[Bob_Headrick]

Is your printer turned on and connected to the internet? The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.  You can also check the connection status.

[Jeet_singh]

@tramdluu,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,