Instant Ink problem

[Judee1]

I am enrolled on Instant Ink and have replaced one of the cartridges.  It now says the cartridge cannot be used due to not being enrolled, whereas I am. 

[asmita6658 · Accepted solution]

@Judee1

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the Instant Ink cartridges.

Don't worry, I'm here to help! To better assist you - 

1) Is your printer online? 
2) Are you using the Instant Ink cartridges sent by HP? 

While you respond to that, let's try these steps -

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

Also, try updating the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications about the recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly.

 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂