Instant Ink: will it work after plan change?

[HolPol]

I have two unused cartridges that were sent to me.  If I change my plan to a plan with fewer pages, will the cartridges that I have still work?  I actually wanted to quit, but then I discovered that the cartridges that I have won't work any more.  By the way, it drives me crazy that there is no way to get information from the company itself on this question.  The only way I could ask this question is on the forum because the virtual assistant is useless.  

[Paul_Tikkanen]

Hi:

If you live in the USA/Canada, I suggest you call the HP instant ink support number at 855-785-2777 and hopefully someone that actually works for HP can give you an answer to your question.

[A4Apollo]

Hey there! @HolPol, Thanks for stopping by the HP Support Forums!

I understand you would like to know if you change the plan to fewer pages will the instant ink cartridges work.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

@Paul_Tikkanen, Sorry for intervening into this thread. But customer needs assistance on instant ink.

Yes, You can still print even if you change the plan to fewer pages.

Yes. There is no obligation or commitment beyond your first month. You may cancel your service or change plans at any time without penalty. To change your plan or cancel your service, sign in at hpinstantink.com. Expand the My Plan section and click Edit, next to HP Instant Ink Plan. You can choose to make a plan upgrade effectively immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle. Plan downgrade changes and cancellation are effective the first day of the next billing cycle. For more details, see the HP Instant Ink Terms of Service. 

Also, refer the instant ink faq for more information. Click Here

If you have issues changing the instant ink plan. Please share a few details through a private message. So I can check the account details and help you in changing the plan.

Instant ink account number-

Instant ink email address-

Printer serial number-

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!