Instant ink code is already used by another account

[JanzLe]

I bought an hp deskjet 2630 and trying to get a plan for instant ink, when i printed the code and encoded it says that the code has been already registered. 

What do I need to do? Do I need to send back the printer or I could have a chance to have another code for my printer.

[A4Apollo]

Hey there! @JanzLe, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you register your printer for the instant ink program you are getting printer claimed by another account error.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

First, have you customized the printer's ePrint email address? If you wish to keep the ePrint email address you will need to try logging into that HP Connected account using another email. 

If you do not wish to keep the printer's ePrint email address or have not customized it yet. We can easily fix this by removing and enabling Web Services. This will release the printer from the old HP Connected account allowing you to add it to your new HP Connected account.  

We need to remove the printer from the other HP Connected account. To do this please follow these steps: 
1. Press the ePrint button (Web Services menu) on the bottom left-hand corner of the printer's front panel menu. Here, you can check to see what the ePrint email address is.
2. Go to 'Settings' or select 'Remove Web services'. 
3. Once complete, enable 'Web services'. 
4. The information page will print with the new claim code (everything prior to @hpeprint.com). 

Refer this article to know more information about Getting the Printer Claim Code. Click Here

Also, refer this article to know more information about Updating your HP Connected Account Information. Click Here

Hope this answers your query!

Have a great day ahead! 🙂

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