Instant ink emergency

[Penbwlch]

My printer has started running out of black ink. I took out the box of ink sent to me as part of the Instant Ink scheme but there was no black ink in the box. The three colour cartridges were there and the space for the black one was empty. There had never been one there as the card insert was not even broken. My account shows that one was sent at the same time as the colour cartridges but this is obviously an error. How do I now get the black cartridge (urgently) please?

[Donal_M · Accepted solution]

Hi,

Please use the link here to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link above to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.