Instant ink wrong cartridges

[Vasgould]

Hello. I think I have been sent the wrong cartridges. I have an HP DeskJet 3762 and the cartridges that came with it are labelled 304. I was sent the Tri-color 63/302 and the Black 63/302. When I put them into the printer they stick out so much that the printer door cannot be closed. I am sure they are inserted correctly as they click into place. 

[Riddle_Decipher]

@Vasgould Welcome to HP Community!

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

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