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‎03-11-2024 10:40 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

Saw this issue posted in Aug of 2023, but no responses. My printer is intermittently printing upside down from both paper trays. The issue started out with maybe one instance every 20 pages or so, but it is now happening more frequently. These are all single side documents and many are checks which have to then be reprinted.  

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2 REPLIES 2

‎03-11-2024 11:02 AM

HP Recommended

Which driver are you using?

 

On your PC go to: control panel>devices and printers (if windows 11 you must right click on the icon and select open)> right click on the icon for your printer and select printer properties from the drop down menu. Click on the about tab and report back what driver you have.

 

Check driver version Win 11Check driver version Win 11

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-11-2024 11:46 AM

HP Recommended

I don't have the ABOUT tab. Here's what I found related to drivers:

BaG20_1-1710179074580.png

BaG20_2-1710179162576.png

 

 

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