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‎01-05-2023 06:15 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I can't scan documents to.my email when using the scan to email app.  I get an error that says "there was an internal processing error. Please retry or manually check the firmware updates"  How do I fix this?

Category:
10 people had the same question
2 REPLIES 2

‎01-06-2023 11:57 AM

HP Recommended

I have the same problem with a Pro9015 printer. I've rebooted after waiting 60 seconds with the power cord disconnected, installed the HP Smart App' and checked the firmware there and it says it's up to date. Used to work fine. HELP! 

1 person found this reply helpful
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‎01-06-2023 06:12 PM

HP Recommended

@Pumpandtri Please create your own post and provide a more detailed description of what is happening. Tagging into another post with a different problem is not likely to yield as many views.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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