Invalid Claim code

[CheyBrun]

My claim code says its invalid when I try to connect it to my account BUT when I tried to sign up for InstantInk it said the exact same number was claimed on another account. WHATS GOING ON?! 

[Riddle_Decipher]

@CheyBrun

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

I Understand you are in need of support and I would love to help, 

however, I need more information to help your cause,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers, hence help me, help you 😉 

 Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Riddle_Decipher · Accepted solution]

@CheyBrun

Thank you for responding!

Although, I'm glad it's worked out for you!

Note: Switching to Public Post as the private message box is not monitored & may result in a delay.

To reconfirm, you've resolved the issue simply, by disabling & reconnecting your wireless connection with the new claim code 😉 That's great news!

That said, I hate we couldn't resolve the issue on our forums in this particular scenario, however, if you don't mind clicking on accept as solution, as people in the community with similar issues, would know where to look or what they need to expect to resolve this issue.

If you have any future questions don't hesitate to ask.

Have a good day!