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Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

My HP9135e until recently has been auto-connecting to a Windows 11 Dell laptop via WI-FI (Direct-52-HP OfficeJet.......)

In attempting to re-establish the WI-FI connect option Windows prompted me for the PIN. I entered the PIN from the access door label. (It worked in the past.) I am receiving a message about PIN being invalid. I checked on my network connected computer where I have the HP Smart Software installed. (again invalid PIN)

 

Cannot get past PIN and am

1 REPLY 1
HP Recommended

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.


Reset (Wi-Fi)


Wi-Fi direct is described on page 104 of the user manual


Wi-Fi setup to router and to iPhone: all 9130 series

9120e factory reset

A lot of HP videos on how to un-jam or fix problems.

all 8130 series software is here. Click "Open all" to expand.


OfficeJet Reference 9120e pro, 9125e 8122e 9130e 9135e 8138e

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.


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