Ipad and iPhone see envy but won’t print

[Teleboy]

My IPad and IPhone are connected to the printer via WiFi, I see it in HP Smart and can print docs from there.  When I try to print a screen, sometimes  it will print, sometimes not.  Tried powering everything off, maybe it works but usually won’t.  The problem stated when I loaded lasted IOS.  Sometimes the IPhone works but Ipad won’t. Never know if I can rely on it to work.  

[sandytechy20]

@Teleboy

Welcome to the HP Forums. I would be happy to help you with your HP Envy 4520 Printer. I understand that you are unable to print from your iPad and iPhone after iOS 11 update and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

1. On the printer, make sure a solid blue light is on next to the Wi-Fi Direct/HP wireless direct button or an Wi-Fi Direct/HP wireless direct icon displays on the control panel.
2. Press the Wi-Fi Direct/HP wireless direct button or navigate the control panel menu settings to find and touch Wi-Fi Direct/HP wireless direct.
3. On your Apple iOS device, tap Settings, and then tap Wi-Fi.
4. Under the Choose a network menu, select your printer. The printer name begins with DIRECT.

If prompted, type a password. The default password is 12345678.

Now, try the steps below to print:

1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
2. Tap Print. The Printer Options menu displays.
3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
5. If you do not need to change print options, tap Print to send the print job to the HP printer.

Let me know if that works.

Cheers.

.

[Teleboy]

Your instructions are basic and do not address my issues.  I have tried your approach and several others to no avail.  Aain, sometimes it might print but usually will not.  Yesterday, it printed a few items several hours after I made the effort.  Strange!