Is my DeskJet 3700 series in sleep mode? It always looks wide awake to me.

[Ian232]

Hi, 

Please can someone tell me how I tell if my printer is in sleep mode? It always looks wide awake to me, & always has 4 lights on, as well as the main power button.

I have been instructed to leave it on constantly, because I am subscribed to the HP Instant ink service, which automatically detects when my ink is low, & always sends out replacements prior to when needed.

I am just concerned about energy bills, & so on. 

Many thanks,

Ian.

[Betty0610]

@Ian232

Welcome to the HP Support Community.

I'd be happy to help.

You can read about sleep mode and auto off from page 19 and 21: http://h10032.www1.hp.com/ctg/Manual/c05152483.pdf

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[Ian232]

Hi Betty,

Thank you for your reply, & sorry for my late reply! (I never received an email notification)?

I have read about sleep mode from the information that you provided., & have accessed the settings, & ticked the box to enter sleep mode after 5 minutes, but again, it still looks wide awake & illuminated.

I have tried waiting 10 minutes with both the paper draw extended & paper loaded, and with the paper draw closed, & with the paper load guise shut, but it makes no difference?

I am guessing, it is just the way it is, & it a shame it not more clearer, such as dimmer or pulsating lights to indicate it asleep.

Thanks again, & for the PM.

Ian.

[Betty0610]

Try a firmware update may be: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[Ian232]

Hi Betty,

I think it would be helpful if HP could fully explain difference between printer 3760 being on, & 'sleep mode', because I am struggling to see the difference, or find documentation explaining this in full.

I have just checked & I have the latest firmware.

I am due to have a smart meter fitted in a couple of weeks, & Hopefully it will give some indication of difference, if any.

Thanks again for your help & time.

Ian.  

[Betty0610]

Sure, I'll pass this as a feedback. Do keep us posted on your observation.

You're most welcome.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Ian232]

Hi Betty,

Thank you.

We are having the smart meter fitted on the 14th April, so I will try my best to see if I can measure the energy difference after that.

[Betty0610]

Sure 🙂