Is my HP Deskjet F380 All-in-one compatible with windows 10? I get offline message.

[Turqueta]

Is my HP Deskjet F380 All-in-one compatible with Windows 10? I have been getting an Offline message in my printer, and it doesn't print anymore.

Thank you very much in advance.

[A4Apollo · Accepted solution]

Hi! @Turqueta, Thanks for stopping by the HP Support Forums!

I understand when you print from your printer you are getting printer offline error message.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Is the printer connected by a wired or a wireless connection?

Have you tried printing from a different application? Does the issue persist?

As you mentioned when you print from your printer you are getting printer offline error message.

I have checked the specifications of this printer and it is compatible with windows 10.

Replace low, empty or faulty ink cartridges on your printer.

Try the steps recommended below.

Resetting your printing environment can restore the connection to the printer and the device you are printing from.

1. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the printer.

2. Turn off the computer or device that you are trying to print from.

3. Connect the printer power cord to the printer, and then turn on the printer if it does not automatically power on.

4. If your printer uses a wireless connection, restart the router.

   1. Disconnect the power cord from your wireless router.

         NOTE:

      Internet service is interrupted while the router is not in service.

   2. Wait 10 seconds, and then reconnect the power cord to the router.

   3. Wait for the router’s network activity light to become active.

   4. Press the wireless button or wireless control panel icon on the printer to turn the wireless connection off, and then on.

   5. Wait for the printer to reconnect to your router.

5. Turn on the computer.

6. Reconnect the power cord to the rear of the printer.

7. Try to print.

If the copy works fine try uninstalling the printer drivers from the root level on your PC and install the full feature printer software and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Update the full feature printer software using this link: https://hp.care/2MizQWE

Also, download and run print and scan doctor on your PC and check if it helps.

Refer this article to know more information about using HP print and scan doctor on your PC. Link: https://hp.care/2CZ8BiL

Also, if the issue persists install windows built-in drivers and check if it works.

Refer this article to know more information about installing Windows built-in drivers. Link: https://hp.care/2BFbTUb

Refer this article to further troubleshoot print quality issues. Link: https://hp.care/2JEqClV

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Turqueta]

Thank you very much for your help. It works now!!

[MKazi]

@Turqueta

You're welcome. 

As @A4Apollo is out of the office today, I'm replying to you.

I'm glad that the issue is resolved. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. 

Cheers! 🙂