Issue is: I'm trying to reinstall my wireless printer but will not allow ...

[PattyFinn]

Hi! I changed my router/modem and I can't print wireless - 

I've tried thIS suggestion: 

Let's try these steps to restore the network settings to defaults -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.

4. Touch Yes.

WILL NOT ALLOW - "THIS FEATURE HAS BEEN LOCKED BY THE PERSON WHO SET UP PRINTER"

Thanks

[Echo_Lake]

@PattyFinn

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Have you tried to reset the network defaults to fix this issue?

If not, try the below steps:

• Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
• The network will need to be reconfigured afterward. Then the username will be admin and the password is left blank. 

If the issue persists, refer to my private message for further assistance:

please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.